I subscribed as an Individual to Creative Cloud last month due to a new course I'm taking. However, the course institute has now advised us that we can get a discount from Adobe. I need to change my status from Individual to Student but cannot see how to do this..
As far as I know, you will need to cancel what you have to be able to start a new subscription
You need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long