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How to change new account email to an old deactivaded account email

New Here ,
Oct 19, 2021 Oct 19, 2021

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My current paid account is using an old out dated email. I tried changing to my current email but apparently that was being used for an unpaid account and I was unable to. So I de activated that account. But when I try to go and change my paid account email to that email now it still says it is already in use. I tried signing in with to that account just to be sure and it tells me it is deactivated.  How can I use this current email????

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correct answers 1 Correct answer

Community Expert , Oct 19, 2021 Oct 19, 2021

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

if that doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634655597924.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Oct 19, 2021 Oct 19, 2021

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I'm not sure exactly what I'm auppoaed to do differently with that link than what I stted I had already done.  It's just a reiteration of the steps I said I've already taken.

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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read past the first posted line.

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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