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How to change two plans into one

New Here ,
May 28, 2020 May 28, 2020

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Hi, I had taken a yearly subcription for Photoshop and Illustrator as two separate plans. I want to change my plan to the entire suit. Is there a way where I can change this plan without paying the cancellation fee? Right now I can change one of the plans but will have to cancel and pay a fee for the other one.

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Billing, Creative Cloud

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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Hello Shruti,


I suppose you will have to contact customer care to get the best options. These are peer to peer forums and no one here has access to your account information and hence can't help. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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Please log-in to your account below.
https://account.adobe.com/plans

Scroll down to Support on the same page and click on Contact Adobe. 

Tell the Agent you wish to upgrade to the All Apps plan and ask them to waive your cancellation fee.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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