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How to change two-step validation while I lost my phone number

New Here ,
Jan 28, 2020 Jan 28, 2020

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Hi Adobe Support Community!

 

I recently lost my phone number and cannot be able to sign in my Behance account because it required two-step validation. I had to change my password through e-mail confirmation so now I can sign in. But I still couldn't change the phone number in two-step validation in order to sign in to other devices because it requires verification code from my old phone number. (Also, I don't see any other option such as verifying through e-mail to click in). Is there any way to turn off two-step validation or change the phone number in two-step validation without verifying through my old phone number?

 

Thanks a bunch!

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Adobe Community Professional , Jan 30, 2020 Jan 30, 2020
Do you have a paid Creative Cloud plan?  If yes, contact Adobe Customer Care about your difficulties with 2-step verification. https://helpx.adobe.com/contact.html If you have only a free Behance account, submit a help request directly to Behance support. Submit Behance Help Request

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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You wil need to go to the Behance site and use the Contact us link for help. https://help.behance.net/hc/en-us

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

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New Here ,
Jan 30, 2020 Jan 30, 2020

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can i get any contact info for customer care. i am unable to find a number anywhere.

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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If there is a phone number for customer support, I'm not aware of it and they don't seem to have shared it on their website. All I can suggest is you use the contact form, which is accessed by clicking Contact us at the very top right of the page I linked you to.

 

Recall that most of us here (me included) are not Adobe employees. The information you are asking for isn't available to us, either.

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Be aware that people who are not Adobe employees may contact you in an attempt to scam you. Unless they have an Adobe badge on their Avatar and/or an @adobe.com email address, do not respond to them.

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New Here ,
Feb 20, 2020 Feb 20, 2020

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I just canceled my plan, and I had the same situation as you where I no longer use the old number. They helped me cancel my plan. I just went to the bottom right where it says "contact" and clicked on "contact Adobe". A conversation box popped up, and I told them my issue. They helped me cancel my subscription on their end. 

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Adobe Community Professional ,
Jan 30, 2020 Jan 30, 2020

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Do you have a paid Creative Cloud plan? 

If yes, contact Adobe Customer Care about your difficulties with 2-step verification.

https://helpx.adobe.com/contact.html

 

If you have only a free Behance account, submit a help request directly to Behance support.

Submit Behance Help Request

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 20, 2020 Feb 20, 2020

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Go to the bottom right and click on "Contact Adobe", and conversation window will pop up. I had the same issue of changing my number, and they cancelled my subscription on their end after I told them my request.

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