How to Contact Adobe Support?

Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Hello,

 

I am unable to update my credit card information (keep getting "Something went wrong" message). Is there an actual way to contact support? The post below that claims to route you to help, just goes round and round on the help page with no option to actually speak to someone (I am signed in, by the way). 

 

It is incredible that this is so difficult. 

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Account management , Billing

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correct answers 2 Correct answers

Adobe Community Professional , Aug 03, 2021 Aug 03, 2021

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional , Aug 03, 2021 Aug 03, 2021

This is a user-to-user forum, not Adobe support.

 

For best results, use a good modern browser that supports cookies and does NOT have script or pop-up  blockers.

  • Online chat is available in English 24/7.
  • In the chat box, type AGENT followed by enter key and wait for a human.
  • Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

 

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Nope, same Help page. Any other ideas?

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Never mind, I found someone (presumably) on the Twitter page. Might consider making it slightly easier to have people pay you money, as I was 5 minutes away from just cancelling my account. Just a thought.

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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This is a user-to-user forum, not Adobe support.

 

For best results, use a good modern browser that supports cookies and does NOT have script or pop-up  blockers.

  • Online chat is available in English 24/7.
  • In the chat box, type AGENT followed by enter key and wait for a human.
  • Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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The link provided links directly to the chat, so if you only see the help page, you're blocking the pop-up. Sometimes software installed on the computer blocks the pop-up that is generated with @Manan Joshi's link. You need to use a different browser then or a private browsing session or need to use a different computer or a tablet or a phone.

ABAMBO | Hard- and Software Engineer | Photographer

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