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How to convert All Apps annual plan paid monthly to paid annually

Explorer ,
Apr 27, 2021 Apr 27, 2021

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I am currently subscribed to Creative Cloud All Apps, Annual plan, paid monthly. I wish to convert to the same plan, but prepaid anually. I see an offer available through the end of the month that allows me to buy into an annual prepaid plan, but that purchase is not supported because I already own Creative Cloud All Apps. It doesn't appear that I can convert from paid monthly to paid anually. Can anyone help?

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Manage your cloud plan https://helpx.adobe.com/manage-account.html

OR

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Explorer ,
May 10, 2021 May 10, 2021

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Thank you. Throughout the entirety of the web-based resources made available for managing my account and/or plan, I see absolutely nothing that permits me to change from Annual Plan, Paid Monthly to Annual Plan, Paid Annually. Is this something can can only be accomplished by calling in?

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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You will need to cancel your current plan before you can re-subscribe to a new pre-paid plan.  And since you have a 12 month contract, you should wait until your 12th month of service to avoid paying penalty fees.

 

Phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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