how to delete my credit card?

[precise_days5CA8]

as the title, I have only one credit card but I wish to delete it. Is there an email I can send my request to?

[Mod: Move to the Account, Payment and Plan forum]

[dj_paige · Accepted solution]

We cannot help with your account's financial details here in this forum. You have to contact Adobe directly.

[precise_days5CA8]

that's the point I couldnt find any email to contact them, the AI chat was not helpful as well

[dj_paige]

Try using your web browser and going to account.adobe.com

[precise_days5CA8]

I've done that but the AI chat won't put me through cause I have 0 active subscription. I feel it's borderline legal that they keep my credit card info and give me 0 contact or option to delete it on my own.

[kglad · Accepted solution]

@precise_days5CA8 

you can only delete your credit card (and account), if you have no active subscription, https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

[cherisse_2785]

I agree!!! It's so frustrating and then they want to charge an outrageous amount to cancel 

[kglad]

@cherisse_2785 

there's no cancellation fee unless you fail to cancel during the trial or 1 week grace period that follows the trial AND you've commited to a one year subscription that you're about to cancel early.