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How to find supported versions of Adobe products?

New Here ,
Nov 15, 2022 Nov 15, 2022

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Hi, I need to find out which versions of Illustrator and InDesign are still supported, but I can't find any resources that help with this.

I haven't found the information I need in "Products and technical support periods" and "Adobe Support Policies: Supported Product Versions" unless they're under a different name, so I'd like to know where I can find the required info.

Thanks.

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correct answers 1 Correct answer

Community Expert , Nov 16, 2022 Nov 16, 2022

the current and one major previous versions are supported.

 

however, 

for the current and one previous versions use the cc app:

 

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Install%20Previous%20Versions%20of%20your%20Creative%20Cloud%20Apps,drop-down%20list%2C%20click%20Other%20Versions.%20Does...%20See%20More.

 

for cc 2019 and earlier use prodesigntools.com*

 

for everything else, you must use adobe support** (and it may take a few tries to find an ag

...

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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What do you mean by "supported"? 

Still available for downloading?

Supported on a given OS?

Continue updates/bug fixes?

Software not available for sale/rent anymore?

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Nov 15, 2022 Nov 15, 2022

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I'm going by availability of official technical support - the "core support" as shown in "Products and technical support periods".

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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LATEST

the current and one major previous versions are supported.

 

however, 

for the current and one previous versions use the cc app:

 

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Install%20Previ....

 

for cc 2019 and earlier use prodesigntools.com*

 

for everything else, you must use adobe support** (and it may take a few tries to find an agent to provide links).

 

*

adobe download links prior to cc 2020 are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

 

 

follow the directions (esp, step 1)

save the install file.  it may not remain online.

thank jim @ prodesigntools.com

 

 

**

 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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