How to get evidence from Adobe for bought blocked license?

[cotwild]

Dear Community

I am getting really frustrated. I did contact Adobe customer support multiple times, they tried to move me arround in circles and close my tickets before I got the chance to answer.

Like two years ago I did buy the last available Adobe CS6 Master Suite from a reseller, therefore bought a used license key. This is legal according EU court case and did work great in the beginning. After a years I did get problems with the Adobe genuine service saying my product is illegal. As I bought it legally I did just stop that annoying service. Now I changed my PC and wanted to install it again on the new machine, where my license key for activation was blocked due to piracy.

I contacted Adobe an provided my invoice and a proof that the seller is a registered legitimated company.

Adobe said there were multiple activation attempts and that I should contact my seller. But my seller is answering that Adobe is systematically blocking old licenses to force people buying the new subscription model...

Now I need to get a proof from Adobe for legally go either against my seller or Adobe, if it is true what my reseller said.

Anyone experiencing the same/similar issues?

Thanks for you help

Dave

[Nancy OShea]

I purchased a CS6 Volume License for $2400.00 in 2013.

Anyone interested in putting together a lawsuit against Adobe for breach of contract?

By @gregazar

============

@gregazar 

Notwithstanding the obvious security & compatibility issues surrounding unsupported software, CS6 is way beyond its 'replace me' date.  That ship sailed in 2017 when Creative Suite was officially discontinued.  There's no breach of contract.

Adobe has no further obligation to make legacy products work on new equipment and operating systems, for which it was never certified.  You chose to use unsupported software at your own risk of failures. That's a "me" problem, not an Adobe problem.

If you want support from Adobe, replace legacy CS6 with a supported product.  Problem solved.

MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

Goodbye & good luck.

[try67]

>Adobe has no further obligation to make legacy products work on new equipment and operating systems, for which it was never certified. You chose to use unsupported software at your own risk of failures. That's a "me" problem, not an Adobe problem.

I strongly disagree. That is not the issue they described, at all. They didn't say anything about compatibility or problems running the application. The serial number they got is being rejected as not valid. That has nothing to do with the product being supported or not.