How to get refund after cancelled the plan

Report · Sep 14, 2023

After clicking to try the 7-day trial on Sept 7, I cannot use the software to convert files from .pdf to MS Word doc.

I receive no support from Adobe.

It is useless, as the software cannot convert PDF files locked by the author.

The Adobe website is not user-friendly during the 7-day trial.

I finished cancelling the plan today, Sept 14, at 6:45 p.m.

Adobe popped up an invoice for a monthly subscription of $28.99.

Adobe quietly directly debited from my bank account at 6:36 p.m.

I want Adobe to refund me.

Report · Sep 14, 2023

refund is automatic IF you canceled. ie, double-check.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

Report · Sep 15, 2023

Hi @Janice2023,

Free trial ends in 7days. Since you've cancelled the suscription on 8th day, you have been charged.

The refund will be initiated soon.

If you don't get it, please contact our chat support. https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Shivangi