How to I contact an actual human for help with my product membership?

Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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How to I contact an actual human for help with my product membership? The "help" documentation says I need to contact tech support... but I keep looping through useless pages.

 

Does anyone know if any actual people are employed by Adobe?

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Adobe Community Professional , Nov 08, 2021 Nov 08, 2021
Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen...

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I AM logged in... and I keep getting circulated through "help" pages. I click "contact us", and get pushed back into the unhelpful "help" pages. I circulate round and round trying to trick the system into helping me. I have checked repeatedly that I am am logged in using the same account that I purchased the product using. 

 

This is a long-standing challenge - does Adobe actually have a help desk for non-enterprise customers?

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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@DylanPhotoRock,

I have no problem reaching Adobe support on chat with a browser that accepts cookies and does not have script blockers.  Try with another web device.  In the chat box, type AGENT followed by Enter key.  Or pick up the phone and call during normal business hours.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Specifically referring to your suggestion... there is no chatbot! So, there is nowhere to type "agent".

 

I will try the phone system...

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Great news... despite the phone line being almost unintelligibly faint (I had to almost shout for the tech to hear me, and I had to get him to repeat himself multiple times), the problem was finally solved.

 

Thanks for pointing me in the right direciton! 

 

(Wouldn't it be nice if these phone numbers were accessible from the website in a way that people could find them?)

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