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How to receive refund

New Here ,
Jul 05, 2022 Jul 05, 2022

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I recently changed my monthly plan from something like £49.99 a month to a smaller subscription of £21.99 or something similar. I was told I would get a refund of £12.50 as I had just payed the 49.99 before having to pay the additional £21.99 to make the change to the smaller subscription. I have not received a refund as of yet and I do not know where to go to for one. How do I chase that up? 

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Account management , Billing

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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Refunds take about 5 business days. For the rest, you should contact support as indicated by @John T Smith .

ABAMBO | Hard- and Software Engineer | Photographer

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