How to recover account - don't know email

New Here ,
Jan 06, 2021 Jan 06, 2021

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HI,

 

Recently I re-install my windows 10 and lost my credentials for my adobe cloud account.

I'm still been charge every month but don't know which email I use when I subscribe.

Is there any way to recover my account?

 

Thanks

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Adobe Community Professional ,
Jan 06, 2021 Jan 06, 2021

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Nobody in this public forum can help with an account issue... and if you don't know your email I doubt that Adobe can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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Write down important IDs and passwords and store them in a drawer. 

Use 2-step authentication for added security.

Nobody is keeping track of your log-in IDs and passwords except you.

 

Phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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