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How to return a wrong order for Photoshop Elements?

New Here ,
Nov 16, 2022 Nov 16, 2022

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Hi, by error I ordered today on the Adobe Website the Photoshop Elements 2023 upgrade - instead of ordering the complete package together with Premiere 2023.

How can I cancel that, deactivate the license, get credit for my payment? Then I will order the complete package...

Thank you!

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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This is a user to user forum.  You need to contact Adobe Support.  You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Moved to the Account, Payment, and Plan forum.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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quote

Hi, by error I ordered today on the Adobe Website the Photoshop Elements 2023 upgrade - instead of ordering the complete package together with Premiere 2023.

How can I cancel that, deactivate the license, get credit for my payment? Then I will order the complete package...

Thank you!


By @thomass45090797

 

Hello Everyone,

Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt. 

The following products are not eligible for return:

  • Any Adobe product purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.
  • Products obtained through an employee purchase program.
  • Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.
  • Fonts purchased through Adobe Fonts Marketplace.
  • Products purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).
  • Products, or versions of products, that Adobe no longer distributes or supports.

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