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How to Update Creditcard details when...

New Here ,
Jun 12, 2017 Jun 12, 2017

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my screen or account did NOT have "Edit Billing" possibiliy. or page where i can do that.

I use Photoshop and now i need to update my credit card details because my card is renewed.

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Creative Cloud

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Adobe Employee ,
Jun 12, 2017 Jun 12, 2017

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Hi hannuvapalahti,

I understand that you want to change the credit card details in your CC account but you are not getting the Edit Billing option. I would like to inform you that the basic reason for this issue is that you might not be signed in with the primary admin id for this account as only the primary admin can access and change the card details. Even the secondary admins can't access the billing section.

Update the credit card for your Creative Cloud account

Regards

Himanshu Gupta

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New Here ,
Sep 06, 2017 Sep 06, 2017

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This shouldn't this hard to give people money! It is beyond frustrating. With the worry of fraud I am suppose to follow a link in which I have no idea where its going since I can't find that option logging in. Adobe is a leader so why not allow us to locate the payment section easier. Maybe in the information area. That is THE NORMAL spot for many companies to add funding options/accounts.

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New Here ,
Jul 05, 2021 Jul 05, 2021

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I have this issue. I do NOT have button "add new" mentioned in step 4. I have "edit" only. Although i have moved from th region where i lived for a couple of years when i started my account and now it is nowhere possible to change region. I cannot add my current card country or postal code, therefore i can't even edit my creditcard details to match my new card details. Nor i cany select PayPal method. In drop-down i have only creditcard. Is this mess big enough reason NOT to pay the bill or even move to another service provider?

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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New Here ,
Jul 19, 2021 Jul 19, 2021

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L.S.

Ik hade problemen met de identificatie van mijn creditcard. Zodoende werden reke ingen n iet betaald, zoals die van Adobe.

Volgens mij zijn die problemen nu opgeloste, zodat u binnenkort de achterstanden in de betalingen op uw rekening krijgt gestort.

Met vr.gr. B.van Wanrooij.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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LATEST

@default8uu3kzwpkxhs,

This is a user-to-user community.  For accounting issues, you must go directly to Adobe support.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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