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Husband died. Adobe didn't canceled his plan

New Here ,
Jan 24, 2020 Jan 24, 2020

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Hi, my husband, Bernardo (who's account I'm logged in) died 2 months ago. I solicited for his "creative cloud all" to be canceled. They sent me a cancellation email, but stil charging the credit card and plan still active. Don't know what to do. This is so irritating and harmful. 

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Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

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Good evening.
The cancellation process does not proceed by email alone, so you need to inform Adobe Customer Support of the situation and proceed with the cancellation.

It may be a little difficult, but please visit here
Please inquire.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

You may be asked for your ID or password, but if you are unsure, please contact us by "Need help signing in?" At the bottom.


TkfY(ACP),JAPAN

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New Here ,
Jan 24, 2020 Jan 24, 2020

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The thing is: I did it all! I went through a long chat confirming everything I could. I even asked if Adobe needed me to send the paper certificates about my husbands death. Guy on the chat said I didn't and told me that I wouldn't be charged for the annual plan cancellation fee. After all that (time lost) I received the cancellation email. 

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Community Beginner ,
Jan 25, 2020 Jan 25, 2020

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I would just call my credit card company and explain it to them and tell them to stop paying it.

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