Hi, my husband, Bernardo (who's account I'm logged in) died 2 months ago. I solicited for his "creative cloud all" to be canceled. They sent me a cancellation email, but stil charging the credit card and plan still active. Don't know what to do. This is so irritating and harmful.
The thing is: I did it all! I went through a long chat confirming everything I could. I even asked if Adobe needed me to send the paper certificates about my husbands death. Guy on the chat said I didn't and told me that I wouldn't be charged for the annual plan cancellation fee. After all that (time lost) I received the cancellation email.