I activated a free trial, but I don't know on which account.

New Here ,
Jan 19, 2022 Jan 19, 2022

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As the title says, from Premiere Pro I activated a free trial of 7 days (same for Media Encoder). I wanted to cancel that trial so I clicked on the account icon in the top right corner of PP. It sends me on the login page of Adobe, so I input my credentials but when I'm looking through my activated plans there's no sign of a free trial. I tried on a different account I had before, nothing even there. I tried every account I have ever opened on my pc but every single one of them says I have no free trial activated. But I can use PP without problem.

 

I wanted to cancel it because I don't want it to activate a normal plan once the trial has ended, but I really don't know what to do. Can't even use phone support due to me not having an active subscription.

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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N1ckk, if you need assistance with cancelling a membership then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  Please be prepared to confirm the identity on the account that you no longer have access to.

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