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I am being charged for Adobe each month but there is nothing in my billing history.

New Here ,
Nov 25, 2020 Nov 25, 2020

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I have been charged £9.98 via PayPal each month for a product I have never used.

 

There is no billing history on my billing account - not even on another email address.

 

I do not want to pay for this service. Can someone help me with this?

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Account management , Billing

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Community Expert ,
Nov 25, 2020 Nov 25, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Thank you!

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