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I am being charged monthly but I no longer have access to my email address

New Here ,
Mar 06, 2023 Mar 06, 2023

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I am trying to cancel my account which is connected to an email address I no longer have access to. The email address is from a domain that was my old company, but that company has been shut down & that domain name no longer exists. How do I cancel my subscription? 

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi there,

 

We appreciate you writing in. I understand that you wish to cancel the subscription.

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Mar 14, 2023 Mar 14, 2023

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This does not help me I am sorry. This sends me into the same loop asking
me to login to get support. I cannot login as I lost all the login details
and I cannot reset my password as I no longer have access to my email
account nor does the domain exist.

Please advise.

Thanks
Colin

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Hi @Colin28727985aorp,

There is no other way to get such account related issues resolved other than contacting Adobe support. Your point is valid regarding login. In such a case you could use an alternate way to contact support. Try Twitter @Adobecare

You could also try reaching Adobe support via phone, see the link below

https://helpx.adobe.com/contact/phone.html

-Manan

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New Here ,
Mar 14, 2023 Mar 14, 2023

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I have tried their Twitter. It's an automated chat system on their direct
message again! How to speak to a real person to get this help??

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Did you try calling them? I gave a link which has phone numbers listed for different geographical regions.

-Manan

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New Here ,
Mar 14, 2023 Mar 14, 2023

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Thanks, just saw that. Will call tomorrow.

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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LATEST

@Colin28727985aorp 

 

chat is an automated bot until you enter "agent" in the chat field as suggested previously

phone is not automated

twitter is not automated

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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contact adobe support per @Rashmi27002770wxve, or use phone or twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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