I am getting an error message when looking at plans "Unable to load data"

New Here ,
Jun 12, 2022 Jun 12, 2022

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I was thinking about canceling my plan and then started to look at alternatives then it stopped showing me my plan or account details for that plan. it's like the site knew I wanted to change it and started preventing me. this is really shady. does anyone have a fix

Screen Shot 2022-06-12 at 11.30.15 AM.png

 

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Account management , Billing

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Adobe Community Professional ,
Jun 12, 2022 Jun 12, 2022

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use a different browser or clear your adobe.com cookies in your current browser.

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New Here ,
Jun 12, 2022 Jun 12, 2022

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looks like that is not work 

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Adobe Community Professional ,
Jun 12, 2022 Jun 12, 2022

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Use a browser that accept cookies and does not have script blockers.

 

I have no trouble viewing my online account with latest desktop Firefox.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 12, 2022 Jun 12, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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