I am getting billed after I cancelled my subscription

[Mahmoud_2025]

I canceled my Illustrator subscription back in July, and I am still getting billed monthly since then.

I got a confirmation email for service cancellation, so the cancellation is supposed to be confirmed.

I got billed twice after July without using the service, so I had to block Adobe from accessing my bank debit card in order to stop paying to Adobe. I still get a monthly bill though.

I noticed that there are at least three other posts in the community that have the same issue. So it seems that this is a known issue with the billing system. 

Can anyone please help with stopping these billings?

Thank you.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Kanikas]

Hi Mahmoud_2025, 

I checked your account and the Illustrator susbcription under this ID stands cancelled. 

There were also a few refunds issued. I would suggest you to get in touch with our support team for help. Please use this link: https://adobe.ly/4qbtjzb;

Hope this helps. 

Thanks 
^KS

[Mahmoud_2025]

Hi @Kanikas ,

My account does not show that is it is cancelled, it was for a brief period after the cancellation, but then it reverted back to being in subscription:

I am in the UK and there is no support for the individual subscriptions in the link you shared. There is no phone number, email or support form to contact the customer support.

If there is Adobe customer support for individual subscriptions in the UK, kindly share an email or a support request form to contact them.

Thank you.

Best regards,

[Shivangi_Gupta]

I reviewed your account details again. As my colleague mentioned, I confirm that there is no active subscription associated with this email address. You can always speak with our support team through a  private chat which is available globally and discuss the account details. Please follow this link which will open a chat window: https://adobe.ly/4pEPvlx

Let us know if you have any other questions.

^Shivangi

[Mahmoud_2025]

Thank you Shivangi, I was able to chat earlier with a team member and the subscription was finally canceled and I got a refund. 

Best regards,

Mahmoud.

[Shivangi_Gupta]

Thanks for keeping the thread updated. We are happy you got the issue resolved. 

Cheers,

Shivangi