I am getting charged for a plan but I don’t know where it is coming from. Adobe wont talk to me.

New Here ,
Apr 03, 2022 Apr 03, 2022

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I'm trying to cancel a plan, but I don't know where it is coming from. I lot into Adobe and they tell me I don't have a plan. They won't talk to me, because I don't have a plan. My credit card is getting charged for one. I wish someone would talk to me to help me out. 

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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Please go to Adobe Customer Service (make sure to allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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1 - do you have more than one Adobe account and/or more than one email address?

 

2 - have you contacted the fraud department at your credit card company?

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Adobe Community Professional ,
Apr 03, 2022 Apr 03, 2022

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... they tell me I don't have a plan ... My credit card is getting charged for one.

 

Sounds like you've got multiple Adobe IDs. The one you're quoting to them may not have a plan associated with it.

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