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I am lost confused and frustrated.

Community Beginner ,
May 01, 2024 May 01, 2024

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I recently purchased the Adobe student plan but when I try to sync it to my account it only lets me have the seven day trial of some of the programs and won't even let me access things like Firefly I need help.

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correct answers 1 Correct answer

Community Beginner , May 01, 2024 May 01, 2024

I called there sales department and their sales Rep was able to contact me with the call center. They were able to take care of the issue.

 

TLDR is when I created Adobe account I was using the credentials for my school account. But the subscription was under the Adobe account. So instead of clicking on the school account option, I had to click on the personal account. The call center was able to resolve this for me thank you so much for your help though much appreciated especially with the prompt

...

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Community Expert ,
May 01, 2024 May 01, 2024

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did you purchase via adobe's website or via your school?

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Community Beginner ,
May 01, 2024 May 01, 2024

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adobes website

 

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Community Beginner ,
May 01, 2024 May 01, 2024

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It's telling me that I don't have access to Firefly, when I'm supposed to because I'm using the student program that gives you access to all of the products. And it's telling me that I'm on the trial. For Acrobat and illustrator as well as anything else that I want to use.

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Community Expert ,
May 01, 2024 May 01, 2024

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sign out of your cc desktop app and then sign back in and see if you're offered a choice of profiles.

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Community Beginner ,
May 01, 2024 May 01, 2024

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I am and i select student

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Community Beginner ,
May 01, 2024 May 01, 2024

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It keeps on telling me to contact and IT administrator or admin I am IT and admin 

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Community Expert ,
May 01, 2024 May 01, 2024

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do you see another option?

 

if not, your school administers your subscription. ie, contact the admin.

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Community Beginner ,
May 01, 2024 May 01, 2024

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I bought it through the Adobe website using my student e-mail for verification. I've logged out and logged back on multiple times it keeps on saying that I only have a seven day trial we've been though I've already purchased the subscription.

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Community Expert ,
May 01, 2024 May 01, 2024

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your school probably offers adobe subscriptions and using your school email caused the problem.

 

check, https://account.adobe.com using your school email/adobe id

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Community Beginner ,
May 01, 2024 May 01, 2024

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I called there sales department and their sales Rep was able to contact me with the call center. They were able to take care of the issue.

 

TLDR is when I created Adobe account I was using the credentials for my school account. But the subscription was under the Adobe account. So instead of clicking on the school account option, I had to click on the personal account. The call center was able to resolve this for me thank you so much for your help though much appreciated especially with the promptness.

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Community Expert ,
May 01, 2024 May 01, 2024

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you're welcome.

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Community Expert ,
May 01, 2024 May 01, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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