I am not able to get subscription

New Here ,
Jul 09, 2021 Jul 09, 2021

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I have been tring for 1 week to get creative cloud subcription,but after entering credit card details and clicking confirm, it shows " we are unable to approve your transaction this time".I also tried with other device,and waited for 1week even call the  customer car(but not taking my calls) still not able to get subscription.

Please help !!!

  

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Please help to solve this issue !!!

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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