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I am paying too much lol

Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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I have 3 plans, 2 billed monthly but subscribed anually. 

Whenever I first started, I only wanted Premiere and Lightroom. Since then, I decided to just go ahead and buy Creative Cloud all apps. 

I want to unsubscribe from my 2 other plans, but they are an annual agreement. I understand what that means but in my head I feel like I am an exception as I have the entire package, lol.

 

Help needed 🙂

Jason, Owner at Creando LLC

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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yes, with an all apps plan adobe will be sympathetic and most likely wave the cancellation fee.  contact adobe support and let them check.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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LATEST

To avoid early cancellation fees, wait until your 12th month to cancel, before it auto-renews.  The renew date is in your online account below.  Set a reminder on your smartphone or Google Calendar.  Or cancel early and pay 50% of remaining months.  It's up to you. 

https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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