I think its so bad that i have had adobe for 1,3 year now and i have no posibillity to end my it EVEN THO they just keept charging me without my knowlege after the one year had past. I did not want to renew
And ofc allso that there is no chat, as it says on the webside, no telephone number that works, when u get to costumer service they say "could not concet". No email. So if costumer service is important to u, u should not have adobe..
If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.
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Subscriptions are renewed automatically and without notification, which was explained in the subscription terms you agreed to when you purchased the subscription. It is your responsibility to know when the subscription ends and to cancel during the final month if you do not want it renewed. Adobe has recently added that information on the billing page; but, sadly, that's too late for you.
Personally, I think customers should be able to opt-in to automatic renewal instead of having it be no choice at all.
When does your current subscription expire? To avoid early cancellation fees, set a reminder on your smartphone or Google Calendar to cancel your subscription in the 12th month, after final payment has been processed.
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2. If you still need help, scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. Wait times vary by region. https://helpx.adobe.com/contact/phone.html
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media