I am so un happy with adobe

New Here ,
Jan 20, 2021 Jan 20, 2021

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I think its so bad that i have had adobe for 1,3 year now and i have no posibillity to end my it EVEN THO they just keept charging me without my knowlege after the one year had past. I did not want to renew

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New Here ,
Jan 20, 2021 Jan 20, 2021

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And ofc allso that there is no chat, as it says on the webside, no telephone number that works, when u get to costumer service they say "could not concet". No email. So if costumer service is important to u, u should not have adobe..

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

Screenshot 2020-12-29 190022.png

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Subscriptions are renewed automatically and without notification, which was explained in the subscription terms you agreed to when you purchased the subscription. It is your responsibility to know when the subscription ends and to cancel during the final month if you do not want it renewed. Adobe has recently added that information on the billing page; but, sadly, that's too late for you.

 

Personally, I think customers should be able to opt-in to automatic renewal instead of having it be no choice at all. 

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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LATEST

"I have no posibillity to end my it "

=============

Hi, @Tove5F8E,

When does your current subscription expire?   To avoid early cancellation fees, set a reminder on your smartphone or Google Calendar to cancel your subscription in the 12th month, after final payment has been processed. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.  Wait times vary by region.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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