I am trying to cancel my account and it wont let me

[chriss_4441]

• I am trying to delet my account and it says I must cancel Adobe in the play store first. I swore I did before the free trial was over even. So I go to the play store and it says it was indeed canceled. Go back to Adobe photo app and try again and it says again I can't delete account until it is canceled in the play store.  Adobe keeps hitting my bank account I it for 58$ which gets declined,  this is a scam I believe and if it's not fixed i will be reporting this to the FTC.
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[chriss_4441]

I forgot to add refusal to terminate servic

 

[kglad]

payment problems have to be resolved before cancellation is allowed.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[David__B]

Hi @chriss_4441

Please reach out to our customer service for this. They should be able to help. They can be reached here: https://adobe.ly/3E58oeD

Thanks,
Dave