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I am trying to subscribe to a Plan but no avail!!

New Here ,
Jan 16, 2025 Jan 16, 2025

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Hi, I encourted a problem while paying for LightRoom Plan with this message "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

 

I already checked the information, tried the same card somewhere else online and everything is fine yet the transaction can not be done. I tried chating with a customer support agent but unfortunatly I must be subscribed to a plan to be able to.

 

 Any help is much appreciated.

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Adobe Employee ,
Jan 16, 2025 Jan 16, 2025

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Mohamed, sorry you are unable to reach us or complete your purchase. I recommend you try using a different device to make the purchase. If you continue to encounter errors, then click on https://adobe.ly/3DZUme3 to chat with a member of our support team to help you make the purchase. If you cannot reach a human, please use a mobile device or a different computer. ^JW

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Community Expert ,
Jan 16, 2025 Jan 16, 2025

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