I am unable to access my paid Adobe Acrobat Standard Version

[WilliamW_3567]

I purchased Adobe Acrobat Standard in 2022. I used it soon after but did not use for a while after. I have tried several times in the last several months but only get the free version to open. I have tried the instruction provided in another post with the same issue (log off, reboot machine, login) with no success. I am being  billed monthly so I know the account is active.

[jane-e]

@WilliamW_3567 

I've moved your post from Using the Community to the Adobe Acrobat forum.

Jane

[kglad · Accepted solution]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[WilliamW_3567]

I was able to solve the issue with the suggested resolution steps. Thank you.

[kglad]

you're welcome.

[kglad]

<moved from acrobat >

[Shivangi_Gupta]

We are glad you got the issue resolved. Thanks for keeping the thread updated.

Thanks @kglad for helping the user.
^Shivangi

[kglad]

de rien.