I ask for support with my account, please

New Here ,
Jan 11, 2022 Jan 11, 2022

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Dear everyone,

I started with my free trial Adobe purchase, speficing the annual with monthly payment agreement.

Then, I forgot to cancel my free trial and automatically it began the annual agreement, but the money in my card weren't enough so no money was taken. This, until few days ago when I recharged my card for other purposes and I had the bill from Adobe. Now I want to cancel and withdraw from my agreement but if I go in the " Plans and Category" window in my account it says that I have no paid plans. 

How I do?

 

Thanks a lot to the ones who'll help

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Account management , Billing

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Filippo, please see https://community.adobe.com/t5/account-payment-plan-discussions/how-to-cancel-your-adobe-plan/td-p/1... where the topic of how to cancel an Adobe plan is discussed.  For additional information, please see https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857....

 

If you need additional assistance with the cancellation process, begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to connect with a member of our support team.

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