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I bought illustrator but I can't use it.

New Here ,
Jun 27, 2023 Jun 27, 2023

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Hi! Going through the problem. My account has been debited but its showing that I have no active plan and hence can't use Illustrator. How did you solve this problem?

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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try @Manan Joshi' suggestion first. it contains the most likely fix.

 

only if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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