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I can not cancel my free trial

New Here ,
Dec 10, 2023 Dec 10, 2023

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Hello. I download Iilustrator and see Creative Cloud first, i did not choose any plan and there is a reminder tell me to cancel my trial after 7 days. But when I try to cancel it, I did not find any trial of plan to cancel. How can I cancel my trial now? 

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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assuming you have an individual plan:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from enterprise & teams">

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New Here ,
Dec 15, 2023 Dec 15, 2023

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I solved the problem! Thank you all.

 

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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you're welcome.

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