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I can not cancel my membership or

New Here ,
Dec 18, 2023 Dec 18, 2023

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 I wrote here on Saturday. My account was inactive and I handled now it is active but I can not safe myself from Adobe. This situation is crazy. I'm literally exhausted. I try to write them. There is no customer support address. I want to call now. I couldn't. This is driving me bananas.  They send me e-mail . Adobe has not any employees nobody read and email so robotic. Just try to active your account. I write that I activated the account. For hours to escape, my Saturday literally died. But you requested to withdraw money from an account that has not been activated. Now I'm trying to get rid of this on my own. nobody take care. customer service zero. thanks . Live with robots. If things are solved like this.

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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@342998325uhq 

 

Adobe does not do support by email or by phone. The email you are getting (if it's from Adobe) may be automated and from a Do Not Reply address. Adobe has support through Chat and X (Twitter).

 

No one on these forums can see your account information. You will need to contact Adobe Customer Care directly to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

Jane

 

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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