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I can not change my type of account

New Here ,
Jul 11, 2024 Jul 11, 2024

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I created and PAID for a student account with my student email . Now I am being told that I do not have access to the exact assetts that I paid for . Saying I'm not the owner when I am , becaise I paid. I'm sure it is because I clicked school or something but my school has no ownership over my account becasue they arent paying for it. I'm asumn gI should have clicked persona instead. I need help changing it 

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Adobe Employee ,
Jul 12, 2024 Jul 12, 2024

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Hi there, Kindly help us understand more. What error message are you getting after you login with the ID which was used to make the purchase? Is this a personal susbcription or your school paid for it? 


^KS

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Community Expert ,
Jul 12, 2024 Jul 12, 2024

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ie, sign into your account and check https://account.adobe.com

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