I can't access my plan or apps

New Here ,
Oct 29, 2021 Oct 29, 2021

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I have two plans, Photoshop and now Illustrator. I can't see Illustrator and yet I can verify in my bank account that the plan is active /and/ I have an email stating the change has been made.

Before you get excited to reply...
I have attempted to access the Library folder and delete the ServiceConfig.xml file
I have attempted to restart Creative Cloud
I have cleared my browser cache and attempted trying to find it via the website.
I have tried reinstalling Creative Cloud.

I feel this shouldn't be an issue so I'd appreciate some sage advice as to how to access Illustrator which I am now paying on a monthly plan.

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Log-in to your Adobe account and click this link https://account.adobe.com/products to verify that you have what you say you have

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