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I can't manage my account? Page loads a full white page

New Here ,
Jun 23, 2024 Jun 23, 2024

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Hey, I'm trying to manage my account because I've gotten an email saying I need to update payment methods, however everytime I click on manage account it takes me to a full white page. 

Fozan38208675qujx_0-1719154795704.png

see screen shot, that is after clicking manage account. 

 

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Account management

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Community Expert ,
Jun 23, 2024 Jun 23, 2024

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2 links I saved from previous discussions

BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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