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I can't remove VAT number from my account.

Community Beginner ,
Nov 16, 2018 Nov 16, 2018

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Hi. I'm trying to remove my VAT number from Adobe account but no mater how I try it's not working.

How can I do that?

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correct answers 2 Correct answers

Community Expert , Nov 16, 2018 Nov 16, 2018

Please Contact Customer Care . This is a problem only Adobe customer care can solve for you.

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Community Expert , Sep 28, 2022 Sep 28, 2022

@zanvidmar, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email addr

...

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Community Expert ,
Nov 16, 2018 Nov 16, 2018

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Please Contact Customer Care . This is a problem only Adobe customer care can solve for you.

ABAMBO | Hard- and Software Engineer | Photographer

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Guide ,
Nov 16, 2018 Nov 16, 2018

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You can try like if you want to change your credit card ( you put the same credit card ) and normally you can remove it /

Change or update your credit card and billing information in your Adobe ID account

Or by contacting the customer service as suggested before .

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Community Beginner ,
Nov 16, 2018 Nov 16, 2018

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I did't that before contacting Customer Service but it didn't worked. It removed my company name but VAT number is displaying after saving edits.

I've contacted customer service and they wrote me that it's been removed... but when I check it is still there!

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Community Expert ,
Nov 16, 2018 Nov 16, 2018

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Contact Customer Care again. If it still does not work out, update this post.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 16, 2018 Nov 16, 2018

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Looks like you need to wait for about 24hours to refresh account details. I can my VAT number but according to second contact to Customer Care VAT number is already removed.

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Community Expert ,
Nov 16, 2018 Nov 16, 2018

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Thanks for that update info.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Hi, there is no way to contat a person via Contact Customer Care. How can we remove VAT number from Adobe account now. Thank you.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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@zanvidmar, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Thank you for fast reply. Removing and re-enabling cookies allowed me to see the live chat.

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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you're welcome.  and yes, your browser, as mentioned above, must be compliant with adobe's requirements.

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