I can't renew subscription because Adobe says i already own illustrator

[tunc26699084mzyl]

When i try to renew my expired subscription to Adobe Illustrator i get met with this notification on the purchase tab 

I can't close it without clicking on one of the options and it just leads to a browser tab with other purchase plans, i'm stuck 

[kglad]

your subscription will automatically renew.  ie, there's no way to renew prior to the renew date when it automatically renews.

[tunc26699084mzyl]

It expired prematurely due to me having to cancel the credit card i used to make the payment, does that make a difference? 

[kglad]

it may.

contact adobe support to clarify the situation.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[tunc26699084mzyl]

I'll try contacting them. Thank you for the help 

[kglad]

you're welcome. (keep us updated, if you have time.)