I can't use it because it's hard to use. Please cancel my subscription.

[SORA5FC2]

I didn't use the program because it was hard to use. Can I cancel the subscription?


I downloaded it during the trial, but it was hard to use, so I didn't do anything. I didn't know and the payment kept coming up. Please cancel it.

[jane-e]

Hi @SORA5FC2 

You posted to Adobe Acrobat Reader (beta). Are you using the beta version of Reader, which is free?

If not, please tell us what it is that you downloaded.

~ Jane

[SORA5FC2]

The program I downloaded is the Adobe creative cloud.

[jane-e]

---

@SORA5FC2 wrote:

The program I downloaded is the Adobe creative cloud.

---

Hi @SORA5FC2 

Volunteers cannot help with subscriptions and payments. I'll move this from Acrobat Reader for Mobile (Beta) to Account, Payment, & Plan. 

See this page:

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

Please contact Adobe Customer Care if you need more assistance:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 . Note that if you signed up for an annual plan, you may have a penalty for early cancellation.

Here is a list of all that is included with Adobe Creative Cloud.

Jane

Forum volunteer

[Dj_Creative_Enthusiast]

Hi,

Thank you for posting your query here.

There is no Cancellation fee associated if you Cancel within the first 14 days.

If you are looking to Cancel the Subscription anytime after 14 days, than there is a Cancellation Fee associated as per the Agreed Terms & Conditions while purchasing the Subscription. 

Please contact Adobe Support Team for initiating Cancellation by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.

[Nancy OShea]

Hi @SORA5FC2,

Fellow product users can't help you with an account or billing matter.  See links below.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html