I can't use it because it's hard to use. Please cancel my subscription.

New Here ,
Sep 11, 2021 Sep 11, 2021

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I didn't use the program because it was hard to use. Can I cancel the subscription?


I downloaded it during the trial, but it was hard to use, so I didn't do anything. I didn't know and the payment kept coming up. Please cancel it.

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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Hi @SORA5FC2 

 

You posted to Adobe Acrobat Reader (beta). Are you using the beta version of Reader, which is free?

 

If not, please tell us what it is that you downloaded.

 

~ Jane

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New Here ,
Sep 13, 2021 Sep 13, 2021

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The program I downloaded is the Adobe creative cloud.

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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@SORA5FC2 wrote:

The program I downloaded is the Adobe creative cloud.


 

 

Hi @SORA5FC2 

Volunteers cannot help with subscriptions and payments. I'll move this from Acrobat Reader for Mobile (Beta) to 

 

See this page:

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

 

 

601C52E3-58EA-46A1-9462-F29BB68A6EE7.jpeg

 

Jane

Forum volunteer

 

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Hi,

 

Thank you for posting your query here.

 

There is no Cancellation fee associated if you Cancel within the first 14 days.

If you are looking to Cancel the Subscription anytime after 14 days, than there is a Cancellation Fee associated as per the Agreed Terms & Conditions while purchasing the Subscription. 

 

Please contact Adobe Support Team for initiating Cancellation by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Hi @SORA5FC2,

Fellow product users can't help you with an account or billing matter.  See links below.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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