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I can't use the apps even though I'm paying for them

New Here ,
Jul 27, 2020 Jul 27, 2020

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I have an account, I pay every month, it's been fine but it won't let me use the apps? It says I have to buy them again?

 

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Account management, Billing

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Adobe Community Professional ,
Jul 27, 2020 Jul 27, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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