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I CANCELED MY PLAN I WANT TO CONTINUE AND REFUND

New Here ,
Jan 11, 2021 Jan 11, 2021

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I CANCELED MY PLAN I WANT TO CONTINUE AND REFUND

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correct answers 1 Correct answer

Community Expert , Jan 11, 2021 Jan 11, 2021

Hello @karahan5FEF,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and tal

...

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Community Expert ,
Jan 11, 2021 Jan 11, 2021

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Hello @karahan5FEF,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jan 12, 2021 Jan 12, 2021

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so how can i reach adobe officials

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LEGEND ,
Jan 12, 2021 Jan 12, 2021

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Follow the link given. But you can't keep a plan and have a refund - it is one or the other!

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New Here ,
Sep 26, 2022 Sep 26, 2022

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hello adobe , I was Want cancel My Plan But I get subscribe in anther plan By mistake And after it i cancel it ,  I was think, I will Get My Money Back, But I didnt get my money Back I have a Video When I was Try to get my money back I can send It to you , this is like a proof https://youtu.be/CiyoQ4Ea5UI , and Please Give me my money back really It was by mistake and the plan is very expensive for me and ty

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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these are user to user forums, and you need to contact an adobe rep.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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ADDED... kglad was a few seconds ahead of me with the same information

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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