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I canceled the free trial and got charged anyway

New Here ,
May 14, 2023 May 14, 2023

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Within the first week of having the creative cloud free trial, I went to manage plan, canceled my plan, and assumed all was well. 

Then I was still charged the monthly 54.99 recurring bill. I need to take care of this issue before may 31st and this payment continues to accrue. 

I'm assuming a company such as Adobe would honor the fact that something is wrong with their system, and my cancellation attempt was not successful, with no negligence on my part, to try to cancel within the time frame, in the only available way. 

I am writing this also to document these facts. In hope someone will reach out to help me with this issue. I've tried to contact Adobe customer service via chat and have been prematurely disconnected on two previous attempts.

 

You can see to my account and recognize I am not currently using your service, have not used your service for any significant amount of time, nor will I be using your service. Have not created any files and/or done any work.

 

Please contact me to help resolve this issue.

 

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Community Expert ,
May 14, 2023 May 14, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 14, 2023 May 14, 2023

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quote

 

You can see to my account and recognize I am not currently using your service, have not used your service for any significant amount of time, nor will I be using your service. Have not created any files and/or done any work.

 

By Lolosabatini@gmail.com

 

It isn't relevant to your issue, but Adobe can't tell whether you use the apps on your computer or not.

Follow the advice given by John T Smith and you will be able to achieve a resolution with Adobe.

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Community Expert ,
May 17, 2023 May 17, 2023

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<moved from cc services>

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