i cancelled my account within the 30 days but i found im being charged since october!

[Sammie24294219ovwh]

as above

[Manan Joshi · Accepted solution]

Hello @Sammie24294219ovwh,
Please contact support, as only they can help in account related matters.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Shivangi_Gupta]

Hi Sammie,

We're sorry for the trouble. We checked the account details associated with the email address you're logged into the Adobe community with. However, we could not find any subscription or trial linked with it.

If you enrolled for a trial subscription with any other email ID, please post a query with the same so that we can check the account related transactions.

If not, then you can reach out to our support team as suggested by the expert above to get best help.

Note: Please do not share any account related or private information here. This is a public forum.

[John T Smith]

The trial is 7 days and you have 14 days to cancel, not 30 days

[Sammie24294219ovwh]

Thanks I got a full refund issued 🙂 

[Shivangi_Gupta]

Thanks for keeping the thread updated. Let us know if you have any other questions.