i cancelled my account within the 30 days but i found im being charged since october!

New Here ,
May 03, 2022 May 03, 2022

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as above

 

 

 

 

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , May 03, 2022 May 03, 2022
Hello @Sammie24294219ovwh, Please contact support, as only they can help in account related matters. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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Hello @Sammie24294219ovwh,
Please contact support, as only they can help in account related matters.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi Sammie,

 

We're sorry for the trouble. We checked the account details associated with the email address you're logged into the Adobe community with. However, we could not find any subscription or trial linked with it.

If you enrolled for a trial subscription with any other email ID, please post a query with the same so that we can check the account related transactions.

If not, then you can reach out to our support team as suggested by the expert above to get best help.

 

Note: Please do not share any account related or private information here. This is a public forum.

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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The trial is 7 days and you have 14 days to cancel, not 30 days

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New Here ,
May 03, 2022 May 03, 2022

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Thanks I got a full refund issued 🙂 

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Thanks for keeping the thread updated. Let us know if you have any other questions.

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