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I cancelled my plan, but my paypal autosent some money.

New Here ,
Nov 13, 2023 Nov 13, 2023

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If my account is cancelled, which I confirmed it was. What happens to my money. Do Adobe take it, or will it be transferred back to me?

 

I already made sure to cancel future autopayments, but if I can, I'd like my money back.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @Jacob253657378rto,

We appreciate you reaching out. As per your account info, your subsription was cancelled on October 31, 2023 and the services will continue till November 22, 2023.

To understand the cancellation and refund policy, you can check out this article: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 Let us know if you have any questions.

 

Regards,

Shivangi 

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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Ideally the refund would be issued and it takes around a week to reflect back in the account. If you have the cancel confirmation email with you handly then you can contact Adobe support and confirm the status with them.

-Manan

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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check your account to see if the payment and refund are being processed, https://account.adobe.com

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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Hi @Jacob253657378rto,

We appreciate you reaching out. As per your account info, your subsription was cancelled on October 31, 2023 and the services will continue till November 22, 2023.

To understand the cancellation and refund policy, you can check out this article: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 Let us know if you have any questions.

 

Regards,

Shivangi 

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