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I cancelled my subscription within the trial period, yet I'm still being charged

New Here ,
Oct 27, 2022 Oct 27, 2022

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I honestly feel scammed, because I only got the trial period to use Premier for a uni project last June (cancelled a week after getting the beginning of the trial), yet I was charged for the following month, cancelled again, and the same again and again. I keep being charged for a service I don't use or need any more. 
It will be the 5th month in November and I can't even cancel any more because on top of the almost €80 that has been taken from my account so far, Adobe wants to charge another €78 on top of that.

Anyone has any experience with this? Seriously considering going to my back to be over with this. 
And before asking, I even got a recording of my last cancellation and the subscription still is running, no email was sent or anything. The worst kind of BS. (sorry for the language)

TOPICS
Account management , Billing

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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[Moderator moved from Creative Cloud to Account, Payment & Plan.]

If you cancelled, you should have received an email confirmation.  Check your spam folder for it before you contact Adobe support.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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