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I cannot cancel my plan

New Here ,
Mar 15, 2023 Mar 15, 2023

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I cannot cancel my subscripiton because after i click "cancel plan" it moves me to another page, where i have to change my password. After changing, page is only refreshing. 

 

Is it possible to get refund in this situation?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Mar 15, 2023 Mar 15, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe

...

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Ok, i canceled my plan but why do i have to pay 300$ ??? 

I didnt agree for something like that

 

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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again, contact adobe support.

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