Copy link to clipboard
Copied
TO ADBOE
I have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online
Here is a dump of the chat bot
To connect you with an agent who can best help you, please tell me what you need help with.
cancel
You want to cancel your plan. Is that right?
Yes
Ok. Connecting you to an agent who can help.
please help to cancel
help to cancel subscription
hello
Our customer support agents are experiencing many of the same tool issues, and it is creating long wait times. Since we cannot access all of the information for your inquiry, please contact us again in 24 hours, if you continue to experience issues with your account information or billing. Please check for the latest updates and resolution. Thank you for your understanding and patience.
Tell me how I can best help you
Chat with an agent
Ok. Connecting you to an agent who can help.
As we’re facing a technical outage, we are sorry that we won’t be able to pull up any details of your account to assist you. We would request you to please contact us back after 4- 5 hours. We apologize for the inconvenience.
can you send me a copy of this transcipt
I WANT THIS TO BE A RECORD THAT I HAVE REQUESTED TO CANCEL AND I CANNOT DUE TO ADOBE TECHNICAL ISSUES
Copy link to clipboard
Copied
posting here is not a cancel attempt. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.