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I CANNOT CANCEL - TRIED CHAT BUT DISCONNECTS, I WANT TO CANCEL EVERYTHING ADOBE RELATED

Guest
Jun 22, 2024 Jun 22, 2024

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TO ADBOE

I have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online

 

Here is a dump of the chat bot

 

To connect you with an agent who can best help you, please tell me what you need help with.

cancel

You want to cancel your plan. Is that right?

Yes

Ok. Connecting you to an agent who can help.

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 hours, if you continue to experience issues with your account information or billing.
 

please help to cancel

 
You are now connected to Jibi, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
 

help to cancel subscription

hello

 
Jibi
 

Our customer support agents are experiencing many of the same tool issues, and it is creating long wait times. Since we cannot access all of the information for your inquiry, please contact us again in 24 hours, if you continue to experience issues with your account information or billing. Please check for the latest updates and resolution. Thank you for your understanding and patience.

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Jibi has left the conversation
While this conversation has ended, feel free to come back anytime you need help.
 
Today  8:56 AM
Privacy Notice
Your use of this automated chatbot constitutes consent that the personal information you provide in the chat session will be collected, used, disclosed, and retained by Adobe and service providers acting on Adobe's behalf in accordance with the Adobe Please do not provide sensitive personal information (such as financial or health information) in the chatbot.

Responses may be AI-generated (beta) and could be inaccurate or misleading. Be sure to double-check answers and sources. Responses are not your Content.

Tell me how I can best help you

Chat with an agent

Ok. Connecting you to an agent who can help.

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 hours, if you continue to experience issues with your account information or billing.
You are now connected to Kishan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
 
Kishan
 

As we’re facing a technical outage, we are sorry that we won’t be able to pull up any details of your account to assist you. We would request you to please contact us back after 4- 5 hours. We apologize for the inconvenience.

 

can you send me a copy of this transcipt

 
Kishan has left the conversation
 

I WANT THIS TO BE A RECORD THAT I HAVE REQUESTED TO CANCEL AND I CANNOT DUE TO ADOBE TECHNICAL ISSUES

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Billing

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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posting here is not a cancel attempt.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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