TO ADBOE
I have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online
Here is a dump of the chat bot
To connect you with an agent who can best help you, please tell me what you need help with.
You want to cancel your plan. Is that right?
Ok. Connecting you to an agent who can help.
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 hours, if you continue to experience issues with your account information or billing.
You are now connected to Jibi, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
help to cancel subscription
Jibi
Our customer support agents are experiencing many of the same tool issues, and it is creating long wait times. Since we cannot access all of the information for your inquiry, please contact us again in 24 hours, if you continue to experience issues with your account information or billing. Please check for the latest updates and resolution. Thank you for your understanding and patience.
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While this conversation has ended, feel free to come back anytime you need help.
Today 8:56 AM
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Tell me how I can best help you
Ok. Connecting you to an agent who can help.
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 hours, if you continue to experience issues with your account information or billing.
You are now connected to Kishan, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Kishan
As we’re facing a technical outage, we are sorry that we won’t be able to pull up any details of your account to assist you. We would request you to please contact us back after 4- 5 hours. We apologize for the inconvenience.
can you send me a copy of this transcipt
Kishan has left the conversation
I WANT THIS TO BE A RECORD THAT I HAVE REQUESTED TO CANCEL AND I CANNOT DUE TO ADOBE TECHNICAL ISSUES
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