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I cannot find a way to chat with Adobe customer service!

New Here ,
Jan 09, 2021 Jan 09, 2021

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Hi everyone -

So I have a specific issue that can't be solved by reading the online help guides, but requires action from someone.

I click on the link that says that I can chat with a real human, but it only takes me to a page with more links! This page:

https://helpx.adobe.com/contact.html

But it only shows options (cancel plan, install and download, change plan) with a bunch of instructions. None of which I need.

And when I follow another path and find the link that promises I can chat with "real people", guess what, it takes me back to the link!

 

So I'm stuck in a loop. At this point, I may just challenge the charge via Paypal, and the first thing they ask is, "have you tried to contact Adobe as a first step?" And the answer is...well, they don't make it easy!  

 

Thanks so much to anyone who can assist.

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Billing

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New Here ,
Jan 09, 2021 Jan 09, 2021

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Sweet julle

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your paid account below.  If it fails, try using a different browser/web device.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Customer support is mainly for account, billing and activation issues. For specific product questions, you'll get faster answers from these product user-to-user forums. 

https://community.adobe.com/

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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LATEST

https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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