I cannot find my account that I paid..

New Here ,
Dec 20, 2019 Dec 20, 2019

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Hello, I'm Korean. Yesterday 22:36 24000KRW has been withdrawn from my bank account. But I can't find my Adobe account which was paid. Can you trace my payment please? 😉

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correct answers 1 Correct answer

Adobe Community Professional , Dec 20, 2019 Dec 20, 2019

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 21, 2019 Dec 21, 2019

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chachaging, good evening.
Click here for Korean customer support.
https://helpx.adobe.com/kr/contact/support.html

TkfY(ACP),JAPAN><br />TkfY,JAPAN

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New Here ,
Aug 04, 2022 Aug 04, 2022

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What you can do is speak to an live agent via chat. Initially, you'll be talking to a robot which will then transfer you to the agent. The agent will ask you to send a list of emails you used to make an Adobe account. If the agent didn't find an account with an active plan/subscription, you will then be transferred to another agent and be asked to share your card and other details. They will be able to locate the account with the last 4 digits of your credit card and will cancel the subscription and delete the card info just in case someone might have stolen your card details and used them. 

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